I have requested a Return Authorization label for UPS/Fed Ex. The reason for requesting the return an transfer of payment back to my credit card is: I spent two days conversing with your customer service, on-line, attempting to obtain instructions for processing peppermint (Mentha x piperita) essential oil. All the information given by your staff was useless. Finally, on8-7-26, I figure d out that the reason The oil did not flow was that the heating plate was defective. It would heat for 7 seconds and then turn of for about the same length of time. Therefore, steam was never produced and , no penetration of the leaves and no flow of oil. Your staff never considered to tell me to check the heating. plate. I lost about 2 days time dealing with this. I find this product unsteady, in moving it, the bottom flask fell and broke.
Please email the requested.