Warranty Information

We are authorized retailers of every brand we carry and are proud to list warranty details on each product page.

Please note that some manufacturers will require you to activate the warranty or register the product within a certain amount of time upon receipt of the machine. For complete warranty details or for any questions regarding a warranty, please visit the respective manufacturer's website.

For used or refurbished items, please see the warranty tab on the individual product page itself, as they may vary.  We offer an additional warranty option with these products.  The additional warranty kicks in after 90 days. Primary warranty coverage is provided by the OEM for the first 90 days and any additional warranty purchased through FactoryPure cannot be used within the first 90 days upon receipt of the merchandise. Additionally some manufacturers specify warranty terms for commercial use. These terms are manufacturer specific, and sometimes product specific. Please contact FactoryPure if you have any additional questions. 

Warranties do not cover shipping damage.  It is your responsibility to thoroughly inspect the packaging and merchandise you receive and report any damage immediately upon shipment.  For freight shipments, you should inspect the goods before accepting the merchandise.  If there is serious damage, you should refuse the shipment.  In any case, you can notate on the driver's copy of the Bill of Lading any concerns you have with respect to damage to the packaging or missing parts.  This makes it possible to file a claim in the event of missing pieces or concealed damage.