When the first stump grinder we ordered was delivered, the top of the crate was demolished, as was the gas tank on the grinder. Fortunately, the truck was still at our house, so we had them take it back. Josh at Factory Pure was very helpful in handling the return and with getting a new unit shipped to us. The new one arrived today, a week earlier than promised, and with no damage! We are anxious to start using it to clear stumps left from a logging operation.