I had shopped around for several weeks and at multiple generator sites. All were helpful but Factory Pure went above in communication. I had personally decided on a Briggs and Stratton. Reviews were very good and they had by far the best warranty. I ordered the unit and the next day it was delivered. I was a little surprised. There was a problem with the product, it was missing the transfer box. I contacted John while delivery driver was still at home, sent some picture, and John handled it from there. Transfer box was delivered the next day. Very impressive customer service. Still in process of completing final install but I can't say enough good about Factory Pure. I know several neighbors are talking about generators and I will strongly recommend Factory Pure
Mike Donovan